EAGLE LOGISTICS NOTTM LIMITED
TERMS AND CONDITIONS OF TRANSPORT AND DELIVERY
Version: 1.0
Effective date: November 2026
Website: https://www.eaglelogisticsnottm.co.uk/
Telephone: 0330 043 7497
1. Definitions and interpretation
In these Terms and Conditions:
“Eagle”, “we”, “us” or “our” means Eagle Logistics Nottm Limited, the transport and delivery service provider.
“Customer”, “you” or “your” means any individual, business or organisation that requests, books or purchases transport or delivery services from Eagle.
“Consignment” means any goods, parcels, packages, documents, products or other items accepted by Eagle for collection, transportation or delivery.
“Consignee” means the person or organisation nominated to receive the Consignment.
“Services” means any transport, collection, delivery, courier, same-day, next-day, multi-drop, dedicated vehicle or related service supplied by Eagle.
“Contract” means the agreement between Eagle and the Customer, incorporating these Terms and Conditions, the accepted quotation and any agreed written service-specific arrangements.
“Business Day” means Monday to Friday, excluding public holidays in England and Wales.
2. Application of these Terms
2.1 These Terms and Conditions apply to all transport and delivery services undertaken by Eagle unless a separate written agreement has been signed by an authorised representative of Eagle.
2.2 The Customer is deemed to have accepted these Terms when placing an order, confirming a quotation, instructing a collection or otherwise authorising Eagle to undertake the Services.
2.3 These Terms apply to domestic road transport and delivery services within the United Kingdom, subject to any mandatory legal requirements applicable to a particular journey.
2.4 Any variation to these Terms must be agreed in writing by an authorised representative of Eagle.
2.5 Where a separate written customer contract conflicts with these Terms, the agreed written contract shall take precedence to the extent of the conflict.
2.6 Nothing in these Terms shall exclude or restrict any liability or legal right that cannot lawfully be excluded or restricted.
2.7 Where the Customer is a consumer, statutory consumer rights and applicable consumer protection legislation shall take precedence over any inconsistent provision in these Terms.
3. Services provided
3.1 Eagle provides professional transport and delivery services, which may include:
- Same-day courier services.
- Next-day delivery services.
- Dedicated vehicle deliveries.
- Multi-drop distribution.
- Business-to-business collections and deliveries.
- Business-to-consumer deliveries.
- Local, regional and national delivery services.
- Large-item deliveries, where agreed.
- Urgent and scheduled transport services.
- Contracted and repeat delivery operations.
3.2 The precise nature of each service will be confirmed when the Customer places an order or accepts a quotation.
3.3 Eagle will use reasonable care and skill when carrying out the Services.
3.4 Delivery times are estimates unless a specific timed service has been expressly agreed in writing.
3.5 Eagle reserves the right to refuse any Consignment that is unsuitable for its vehicles, outside its operating capabilities, unsafe or prohibited by law.
4. Booking and acceptance of orders
4.1 All bookings must be made through an authorised Eagle representative or an agreed booking system.
4.2 The Customer must provide accurate and complete information, including:
- Collection address and contact details.
- Delivery address and contact details.
- Collection and delivery dates and times.
- Number of packages or items.
- Description of the goods.
- Dimensions and gross weight.
- Any special handling requirements.
- Any access, security or delivery restrictions.
- The declared value of the goods where requested.
4.3 A booking is accepted when Eagle confirms acceptance in writing, electronically or through an agreed booking system.
4.4 Eagle may reject or cancel a booking where the information provided is inaccurate, incomplete or materially different from the actual Consignment.
4.5 Any additional work arising from inaccurate booking information may be subject to additional charges.
5. Customer responsibilities
5.1 The Customer warrants that they are the owner of the Consignment or have full authority to arrange its transportation.
5.2 The Customer is responsible for ensuring that all goods are properly packaged, protected, labelled and prepared for transportation.
5.3 Goods must be suitable for carriage in the type of vehicle agreed.
5.4 The Customer must disclose in advance any fragile, high-value, hazardous, restricted, temperature-sensitive or otherwise unusual goods.
5.5 The Customer must ensure that all information supplied to Eagle is accurate.
5.6 The Customer must ensure that suitable access is available at collection and delivery locations, including safe parking, loading and unloading areas.
5.7 The Customer is responsible for obtaining any permissions, licences or authorisations required for the goods to be transported.
5.8 The Customer shall be responsible for losses or additional costs reasonably arising from inaccurate information, inadequate packaging, unsuitable access or failure to comply with these responsibilities, except to the extent caused by Eagle’s own breach or negligence.
6. Packaging and handling
6.1 Unless otherwise agreed in writing, the Customer is responsible for packaging and securing goods appropriately for transportation.
6.2 Packaging must be sufficient to protect the goods against the normal conditions of road transportation and handling.
6.3 Eagle may refuse goods that are inadequately packaged, unsafe, leaking, unstable or likely to cause damage to other goods or vehicles.
6.4 Any assistance with loading, unloading or handling must be agreed before the service takes place.
6.5 Unless expressly agreed otherwise, the Customer is responsible for loading and the Consignee is responsible for unloading.
6.6 Where Eagle has agreed to undertake loading or unloading, the scope of that service and any associated charges must be confirmed in advance.
6.7 Eagle’s drivers may refuse to undertake any handling operation that they reasonably consider unsafe or beyond the agreed service.
7. Collection and delivery
7.1 Eagle will make reasonable efforts to collect and deliver goods in accordance with the agreed service.
7.2 The Customer must ensure that someone authorised is available at the collection location and that the Consignee or an authorised recipient is available at the delivery location, unless an alternative arrangement has been agreed.
7.3 Proof of delivery may be recorded electronically or in writing and may include:
- Recipient name.
- Electronic or handwritten signature.
- Delivery time and date.
- Photographic evidence, where appropriate.
- Delivery location information.
- Relevant delivery notes or exceptions.
7.4 The Customer authorises Eagle to obtain reasonable proof of delivery for the purpose of confirming completion of the Services.
7.5 Where the Customer has authorised safe-place delivery or delivery to a nominated third party, Eagle may complete delivery in accordance with those instructions.
7.6 Eagle will not be responsible for loss occurring after delivery has been completed in accordance with the Customer’s authorised instructions, except where caused by Eagle’s negligence or other liability that cannot lawfully be excluded.
7.7 The Customer must notify Eagle promptly of any incorrect delivery information or delivery instructions.
8. Failed deliveries and re-delivery
8.1 A delivery may be classed as unsuccessful where:
- No authorised recipient is available.
- The delivery address is incorrect or incomplete.
- Access is unavailable or unsafe.
- The Consignee refuses to accept the goods.
- Delivery cannot be completed due to circumstances outside Eagle’s reasonable control.
- The Customer has provided inadequate delivery instructions.
8.2 Where a delivery cannot be completed, Eagle will make reasonable efforts to contact the Customer or nominated contact for further instructions.
8.3 Additional charges may apply for waiting time, return to sender, storage, redelivery, additional mileage or other reasonable costs incurred.
8.4 Goods may be returned to the collection address or held at an agreed location, subject to the Customer’s instructions and any applicable charges.
8.5 Eagle will not dispose of goods without giving the Customer reasonable notice and an opportunity to arrange collection, except where immediate action is required by law or for safety reasons.
9. Delivery times and delays
9.1 Eagle will use reasonable endeavours to meet agreed collection and delivery times.
9.2 Unless a guaranteed timed service has been expressly agreed in writing, all delivery times are estimates.
9.3 Delays may occur due to traffic, weather, road closures, vehicle breakdowns, accidents, restrictions, operational disruption or other circumstances outside Eagle’s reasonable control.
9.4 Eagle will endeavour to notify the Customer of significant delays where reasonably practicable.
9.5 Where a guaranteed delivery service has been agreed, the applicable terms, service conditions and any agreed remedy must be confirmed in writing before the booking is accepted.
10. Charges and payment
10.1 Charges will be confirmed by quotation, agreed rate card, account agreement or other written confirmation.
10.2 Charges may be based on distance, journey time, vehicle type, number of delivery points, waiting time, handling requirements, urgency, fuel costs and other agreed service requirements.
10.3 Additional charges may apply for:
- Waiting time beyond the agreed allowance.
- Failed collections or deliveries.
- Redelivery or return journeys.
- Additional mileage or changes to the route.
- Incorrect booking information.
- Additional loading or unloading.
- Out-of-hours, weekend or bank holiday services.
- Additional handling or specialist requirements.
- Storage or other reasonable expenses.
10.4 Any applicable additional charges will be communicated to the Customer where reasonably practicable.
10.5 Unless otherwise agreed in writing, invoices are payable within 30 days of the invoice date for approved business account customers.
10.6 Customers without an approved credit account may be required to pay in advance or upon completion of the service.
10.7 Eagle reserves the right to suspend further credit services where invoices remain overdue, subject to any existing contractual obligations and applicable law.
10.8 Eagle may charge interest and recover reasonable costs for overdue business-to-business debts in accordance with applicable late payment legislation.
10.9 Any query relating to an invoice must be raised promptly and should identify the specific amount and reason for dispute. Undisputed amounts remain payable by the due date.
11. Cancellations and amendments
11.1 Any cancellation or amendment must be communicated to Eagle as soon as possible.
11.2 Eagle may charge for work already undertaken, vehicle attendance, driver time, mileage and other reasonable costs incurred before cancellation.
11.3 Where a vehicle has been dispatched or has arrived at the collection location, a cancellation or failed collection charge may apply.
11.4 Changes to collection or delivery addresses, delivery dates, vehicle requirements or the number of delivery points may result in revised charges.
11.5 Eagle will notify the Customer of any revised charges before undertaking additional work where reasonably practicable.
11.6 Where the Customer is a consumer, any applicable statutory cancellation rights will remain unaffected.
12. Goods not accepted for carriage
12.1 Unless expressly agreed in writing and all legal requirements are satisfied, Eagle will not accept:
- Illegal goods or prohibited substances.
- Explosives, firearms or ammunition.
- Undeclared dangerous or hazardous goods.
- Radioactive materials.
- Live animals.
- Perishable goods requiring controlled temperature.
- Cash, negotiable securities or precious metals.
- Goods requiring specialist licences or handling arrangements.
- Goods that are inadequately packaged or present a risk to people, vehicles or property.
12.2 The Customer must disclose in writing, before collection, any goods requiring specialist handling or regulatory controls.
12.3 Eagle may refuse, suspend or terminate a service where it reasonably believes that the goods are prohibited, dangerous, unsafe or not suitable for the agreed vehicle or service.
12.4 The Customer shall be responsible for reasonable losses, penalties and costs arising from undisclosed prohibited or dangerous goods, except to the extent caused by Eagle’s own negligence or breach of duty.
13. Liability for loss or damage
13.1 Eagle will exercise reasonable care and skill in the collection, handling, transportation and delivery of goods.
13.2 Eagle’s liability for physical loss of or damage to a Consignment will be assessed by reference to the cause of the loss or damage, the applicable law, these Terms and any agreed liability arrangements.
13.3 The Customer must declare the value of goods where requested and must notify Eagle before collection if the value exceeds any agreed standard liability or insurance limit.
13.4 Where a Consignment has a value or risk requiring increased liability, Eagle must agree the arrangement in writing before accepting the booking. Additional charges or insurance arrangements may apply.
13.5 Eagle shall not be liable for loss or damage to the extent that it results from:
- Inadequate or unsuitable packaging.
- The inherent nature or defect of the goods.
- Incorrect labelling or addressing.
- Loading or unloading undertaken by the Customer or Consignee, except where Eagle has agreed to undertake that responsibility or is otherwise legally liable.
- Instructions supplied by the Customer.
- Acts or omissions of the Customer or Consignee.
- Events outside Eagle’s reasonable control.
13.6 Eagle shall not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of production or loss of contracts, to the extent that such exclusion is permitted by law.
13.7 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, deliberate wrongdoing or any other liability which cannot legally be excluded or limited.
13.8 Nothing in this section affects any mandatory statutory liability or consumer rights.
13.9 The applicable monetary liability limit, any increased-value agreement and relevant insurance arrangements must be confirmed in a written liability schedule before these Terms are used commercially. No unverified insurance limit or monetary cap is incorporated by this document.
14. Claims and complaints
14.1 Any visible damage, shortage or discrepancy should be recorded on the delivery documentation at the time of delivery where reasonably possible.
14.2 The Customer should notify Eagle in writing as soon as reasonably possible of any suspected loss, damage, non-delivery or mis-delivery.
14.3 The notification should include:
- Booking or consignment reference.
- Description of the goods.
- Collection and delivery details.
- Date of collection and delivery.
- Details of the alleged loss or damage.
- Photographs, where available.
- Evidence of value and repair or replacement costs.
14.4 Eagle may reasonably request supporting evidence to investigate a claim.
14.5 The Customer should preserve damaged goods and packaging and make them available for inspection where reasonably requested.
14.6 Eagle will investigate complaints and claims fairly and respond within a reasonable period.
14.7 Any contractual notification period or limitation period must be consistent with applicable law and cannot remove rights that cannot legally be restricted.
15. Subcontracting
15.1 Eagle may engage suitably qualified and insured subcontractors or other transport operators to perform all or part of the Services.
15.2 Eagle will remain responsible for its contractual obligations to the Customer, subject to these Terms and applicable law.
15.3 Eagle will take reasonable steps to ensure that subcontractors engaged to perform the Services are suitable for the work assigned.
15.4 The Customer may request reasonable information about the transport arrangements where required for operational, compliance or security purposes.
16. Insurance
16.1 Eagle will maintain such motor, public liability, employers’ liability and goods-in-transit insurance as is applicable to its operations and legal obligations.
16.2 The level and scope of cover may vary depending on the vehicle, goods, service and contractual arrangements.
16.3 The Customer is responsible for arranging any additional insurance required to protect the full value of the Consignment or risks not covered by Eagle’s agreed liability.
16.4 Details of Eagle’s relevant insurance cover can be provided upon reasonable request, subject to insurer requirements and confidentiality.
16.5 The Customer must disclose any goods or circumstances that may affect insurance cover before the booking is accepted.
17. Force majeure and events outside our control
17.1 Eagle will not be in breach of these Terms to the extent that performance is prevented or materially delayed by circumstances outside its reasonable control.
17.2 Such circumstances may include severe weather, flooding, fire, accidents, road closures, industrial action, civil emergencies, government restrictions, pandemics, security incidents, fuel shortages, major infrastructure failures or other unforeseen events.
17.3 Eagle will take reasonable steps to minimise disruption and resume the Services as soon as reasonably practicable.
17.4 Where performance becomes impossible or impractical, Eagle may suspend or terminate the affected service and will communicate this to the Customer.
17.5 Any payment due for services already performed or reasonable costs already incurred will remain payable.
18. Data protection and confidentiality
18.1 Eagle may collect and process personal information required to arrange, perform and administer the Services.
18.2 Information may include names, contact details, delivery addresses, booking information, signatures, photographs and proof-of-delivery records.
18.3 Personal information will be handled in accordance with applicable UK data protection legislation and Eagle’s privacy policy.
18.4 Information may be shared with drivers, subcontractors, delivery partners and service providers where necessary to fulfil the booking or comply with legal obligations.
18.5 Eagle will take reasonable steps to protect Customer and Consignee information from unauthorised access, loss or disclosure.
18.6 The Customer must ensure that it has an appropriate lawful basis for providing personal information to Eagle for delivery purposes.
18.7 Both parties shall keep commercially sensitive information confidential, except where disclosure is required by law or necessary to perform the Contract.
19. Suspension and termination
19.1 Eagle may suspend or refuse to continue a service where:
- The Customer materially breaches these Terms.
- The Customer fails to pay sums properly due.
- The goods are prohibited, unsafe or unsuitable.
- The Customer provides materially misleading information.
- Continuing the service would breach legal or regulatory requirements.
- The Customer’s instructions create an unacceptable safety or security risk.
19.2 Where reasonably possible, Eagle will notify the Customer and provide an opportunity to resolve the issue before suspension or termination.
19.3 Any outstanding charges and reasonable costs incurred before suspension or termination remain payable, subject to applicable law.
19.4 Either party may terminate an ongoing service agreement in accordance with any notice period agreed in the relevant contract.
20. Retention of goods and outstanding charges
20.1 Where legally permitted, Eagle may exercise a lien over goods in its possession for unpaid charges relating to their carriage, handling or storage.
20.2 Any retention of goods must be exercised reasonably and in accordance with applicable law.
20.3 Eagle will notify the Customer of outstanding charges and provide a reasonable opportunity to arrange payment and collection.
20.4 Eagle will not sell or dispose of goods without following applicable legal requirements and giving appropriate notice.
21. Health, safety and site access
21.1 Eagle’s drivers and representatives must be able to undertake their duties in a safe working environment.
21.2 The Customer and Consignee must provide safe access to collection and delivery locations.
21.3 Eagle may refuse to enter a site or undertake an operation that presents an unacceptable risk to its drivers, vehicles, goods or other persons.
21.4 The Customer must inform Eagle of relevant site rules, access restrictions, security requirements and known hazards before the vehicle arrives.
21.5 Any special lifting, carrying, installation or positioning service must be agreed separately.
22. General provisions
22.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to apply.
22.2 A failure or delay by Eagle in exercising a right under these Terms shall not constitute a waiver of that right.
22.3 These Terms constitute the basis of the agreement between Eagle and the Customer, together with any accepted quotation or separate written agreement.
22.4 No person who is not a party to the Contract shall have rights to enforce its terms unless expressly provided by law.
22.5 Any notices under these Terms may be provided by email or other agreed written communication.
23. Governing law and jurisdiction
23.1 These Terms and any dispute arising from them shall be governed by the laws of England and Wales, subject to any mandatory legal rights applicable to the Customer.
23.2 The courts of England and Wales shall have jurisdiction over disputes, subject to any mandatory jurisdiction rights that apply, including consumer rights.
CUSTOMER ACCEPTANCE
By placing an order or instructing Eagle Logistics Nottm Limited to undertake a transport or delivery service, the Customer confirms that they have had the opportunity to read and accept these Terms and Conditions.
Eagle Logistics Nottm Limited
Website: https://www.eaglelogisticsnottm.co.uk/
Telephone: 0330 043 7497
End of Terms and Conditions